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This product will be available
on 15-Jul-2024
Lessons
5+ Lessons |
TestPrep
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Here's what you will learn
Download Course OutlineLessons 1: Introduction
- Why You Should Read This Book?
- What You Will Learn From This Book?
Lessons 2: What is Customer Service?
- Understanding Customer Service Fundamentals
- Achieving High Customer Satisfaction
- Strategies for Preventing Dissatisfaction
- Summary
Lessons 3: The Problem-Solving Process
- What are Incident and Problem?
- Solving and Preventing Incidents and Problems
- Kepner-Tregoe Method
- Summary
Lessons 4: Customer Service and Behavior
- Understanding Customer Behaviour and Behavioral Styles
- Communication Strategies Across Behavioral Styles
- How Do Behaviors Influence Customer Loyalty?
- Summary
Lessons 5: Communication Principles and Skills
- What is communication an its Types?